International Service & Support
Personal support and individual service
We deliver the best solutions
Your smooth day-to-day work with no downtime – that’s what we aspire to. To this end, we make your challenges our challenges and work together to develop better solutions for you. Should unforeseen circumstances occur, we are there for you quickly and easily. Because in medicine, every detail counts.
On-site service and product maintenance
Your certified ulrich medical distributor is always at your side for on-site assignments.
On-site repair service
You can also count on us if a repair becomes necessary:
- Fast and uncomplicated implementation
- Short response times
- Technicians certified by ulrich medical
- Extensive spare part provision
Upon request, our distributors will be happy to provide you with a loan unit as a stop-gap or for demonstration purposes.
Please contact the qualified ulrich medical distributor in your country.
Device maintenance and inspection
You will receive one-off professional and expert maintenance on your injector. Thanks to this thorough inspection, you will increase the service life of your device and avoid any unplanned downtime.
The scope of services includes:
- Device diagnostics
- Technical safety check (TSC)
- Maintenance of device components
- Cleaning your injector
- Replaced parts warranty
For more information, please contact the qualified ulrich medical distributor in your country.
Technical safety check
The legally prescribed technical safety check (TSC) is to be carried out once a year in order to
- put your injector through its paces.
- make the necessary settings and adjustments.
- ensure functional and electrical safety.
To make make an appointment, please contact the qualified ulrich medical distributor in your country.
Soft- and hardware upgrades
Would you like to benefit from our technical innovations even after your purchase? Your distributor will be happy to offer you an individual “tuning” of your injector. You can choose from a variety of software and hardware options.
Please contact the qualified ulrich medical distributor in your country.
Remote service and direct support
Many of your questions can be resolved quickly and easily.
Simply get in touch with your certified distributor directly. They are happy to help you at any time. No time-consuming on-site appointments. Quickly and individually.
Application support (first-level)
Do you have questions about using our contrast media injectors or are you looking for information about maintenance, faults/repairs, technical safety checks or training?
Our utility films provide helpful step-by-step instructions.
If you have any questions about special applications, the qualified ulrich medical distributor in your country will be happy to help you.
International distributor support (second-level)
Are you our trading partner needing support with technical questions or on-site service?
We are happy to provide you with expert assistance, also information material is available for you at any time on uPortal. Only together can we achieve our common goal – our customers’ satisfaction.
Our 360° service support:
- Technical questions about our products
- Ad hoc support in service cases
- Coaching and on-site service
- Service-related regulatory processes to ensure your customers’ "uptime"
Application support
Our certified distributors are here for you during each application phase of our contrast media injectors:
- On-site training immediately after installation
- Tailored training courses tailored to your needs
- Quick and uncomplicated immediate assistance
- Step-by-step tutorials
Application support is provided by the qualified ulrich medical distributor in your country.
Installation planning
You can also fully rely on our certified distributors to install your contrast media injector. They work with you in advance to ensure that all installation requirements are met. This ensures that everything runs quickly and smoothly on site.
Simply contact the qualified ulrich medical distributor in your country! That way your installation will also be successful!
Do you have questions?
We are here for you.
Contact for customers
outside Germany:
Your certified distributor
in your country
Contact for distributors:
T. +49 731 9654-111
Monday – Friday: 08:00 – 17:00 CET